Shipping Policy
Thank you for choosing Siaa as your preferred online shopping destination. We strive to provide you with the best shopping experience and prompt delivery of your purchases. This Shipping Policy outlines important information regarding shipping and delivery for orders placed on our website within India.
Order Processing Time:
- Once you place an order on our website, it will be processed within 1-2 business days (excluding weekends and public holidays). During peak seasons or promotional periods, order processing may take longer. We appreciate your patience during such times.
Shipping Methods and Delivery:
- We offer reliable shipping options through our trusted logistics partners to deliver your products to your specified address within India.
- The estimated delivery time will vary depending on your location and the availability of the product. Generally, orders are delivered within 5-7 business days from the date of dispatch. However, please note that unforeseen circumstances such as weather conditions or logistical issues may cause delays.
Shipping Charges:
- Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout. The exact shipping cost will be displayed at the checkout page before you complete your purchase.
Order Tracking:
- Once your order is shipped, we will provide you with a tracking number via email and/or SMS, which you can use to track the status of your shipment. Please allow 24-48 hours for the tracking information to be updated on the logistics partner's website.
Shipping Restrictions:
- At present, we only ship within India. We do not offer international shipping. We apologize for any inconvenience caused and appreciate your understanding.
Order Cancellation or Modification:
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order is processed and shipped, we may not be able to make any changes.
Incomplete or Incorrect Address:
- Please ensure that you provide us with the correct and complete shipping address at the time of placing your order. In case of an incomplete or incorrect address, we will not be held responsible for any delays or non-delivery of your order. If you realize that you have provided incorrect information, kindly contact our customer support team immediately to rectify the issue.
Delivery Attempts and Non-Delivery:
- Our logistics partner will make multiple attempts to deliver your order to the provided address. If they are unable to deliver the package after multiple attempts, it will be returned to us. In such cases, we will notify you and initiate a refund for the order amount (excluding shipping charges, if applicable), as per our refund policy.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We may require photographic evidence of the damage or defect for verification purposes. Upon verification, we will provide a suitable solution, which may include replacement, refund, or store credit, based on the availability of the product.
Please note that the above shipping policy is subject to change without prior notice. Any modifications or updates to our shipping policy will be communicated on our website.
If you have any further questions or require assistance regarding shipping and delivery, please feel free to reach out to our customer support team. We are here to assist you.
Thank you for shopping with Siaa!