Returns & Cancellation
RETURN AND CANCELLATION POLICY
Last Updated: 10/25/2022Thank you for shopping at https://www.siaa.in
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Siaa-Located at P-6, Kalakar Street, 1st Floor, Kolkata 700007, IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.siaa.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or CREDIT/GIFT CARD which are subject to the below terms:
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.Products that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Items on Sale or Items which are not in Original Condition at the time of purchase.
You are always required to ship back the items by following the shipping instruction:
Please ship the items at Prabha Fashions Pvt Ltd, P-06, Kalakar Street, 1st Floor, Kolkata 700007, West Bengal, India, Phone: +919830211780
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
- Product wasn't used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
CREDIT POLICY
You are given 60 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the product
Credits that has been given back to the customer is allowed to be used on our Website and Physical Stores.
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Product that are on sale or discounted is not eligible for Credit
We offer 100% return to refund that are processed through Credit and are valid within 1 year from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.
Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: info@siaa.in
Phone Number: +91 9830211780
You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.
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